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Terms of Service

TERMS OF SERVICE:

Welcome to the Artelle Designs Fine Jewelry and Custom Design (referred to henceforth as “Artelle Designs, Inc.”) web site (called in this Agreement “Website”). Before using any of the information contained within this site, please carefully read the following Terms of Service. The date of the most recent update in our Terms of Service can be found at the bottom of this document. We may update or change our Terms of Service from time to time, so please reference the posted date and check for revisions accordingly. Please do not use the Artelle Designs, Inc. Website in the case that you do not agree with the terms stated here.

Artelle Designs, Inc. reserves the right to accept or decline an order, or any portion of an order, at any time, even if you have received an order confirmation receipt. In an effort to prevent reselling or distributing without our specific permission, we reserve the right to limit the quantity of items purchased at our discretion. We will make every effort to keep our listed prices accurate and up-to-date, but in the event that an incorrect price is listed, we shall have the right to refuse or cancel orders for such items, even in the case that a credit card has been charged and/or a confirmation of the order has been made. In the event that a credit card has been charged and then we cancel an order, we will expeditiously credit the amount of the incorrect price back to your credit card.

Users of our Website may electronically copy or print hard copy of portions of the Website only in preparation for placing an order on the Website or as a shopping resource for making an order with Artelle Designs, Inc. Any other use, such as reproduction, transmission, distribution, modification, replication, or display of the content of the Website is prohibited. Reusing any information contained within the Website - especially in contexts that are profitable for a party outside of Artelle Designs, Inc. - without explicit permission is prohibited.

All designs, logos, graphics, video content, text, and images on this Website are owned, controlled by, or licensed to Artelle Designs, Inc. and are protected by US copyright laws. Service marks, logos, trade names, and trademarks contained within the Website are property of Artelle Designs, Inc. or are used here by permission of owners who have granted the Website the right to use their intellectual property.

Materials referenced or advertised, as well as information, products, or services offered for sale on the Website, including but not limited to text, images, graphics, and hyperlinks, are presented “as-is” without warranty. Artelle Designs, Inc. does not accept responsibility for typographical errors and reserves the right to alter availability and price information of items on the Website at any time without notice. Artelle Designs, Inc., affiliates, and suppliers do not warrant that the information accessed through the Website is accurate, complete, or up-to-date. All warranties and representations, implied or expressed, relating to materials, information, products, and services described within the Website, especially but not limited to freedom from computer virus, are disclaimed.

Artelle Designs, Inc. shall not be held liable for any special, incidental, consequential, punitive, or exemplary damages related to the use of or inability to use information, products, services, or materials presented on the Website, even in the case that Artelle Designs, Inc. has been notified of the possibility of such damages related to the use or inability to use information, products, services, or materials represented on the Website.

PRIVACY POLICY:

Any personal information collected on this site will not be shared with any party outside of Artelle Designs, Inc. We will only use your information to correspond with you regarding orders, or to notify you of our events and promotions. If at any time you wish to be removed from our email list, please notify us by emailing info@artelledesigns.com with “unsubscribe” in the subject line. To stop receiving physical mailings, please call (763) 559-0044 or email info@artelledesigns.com with “stop mailings” in the subject line and your address in the body. And please let us know why, so that we might do better.

SHIPPING AND INSURANCE:

Orders for in-stock items usually ship within 72 hours of placing an order. Our Standard Shipping method is insured registered mail via the US Postal Service. All items ship FREE using this method. Many items featured for sale on this Website are made to order, in which case production time ranges from two to six weeks. In either case, you will be notified promptly of your order’s estimated delivery time. For overnight shipping, a flat rate of $40 will be charged for orders under $10,000, or $60 for orders over $10,000.

RETURN POLICY:

Stock merchandise in original, un-worn condition, in original undamaged packaging may be returned for exchange or full credit minus the shipping cost (if any), or a refund (the cost of merchandise minus the shipping [if any] and a 10% handling fee) within 10 business days. After 10 days, merchandise in original, un-worn condition with original undamaged packaging may be returned for an exchange or store credit only (again, minus the shipping cost, if any). Custom design merchandise may not be returned, but please let us know if you are not happy, and we will try to figure out something. If you are a gift recipient, you may only return stock merchandise for exchange or credit only. In all cases, the return shipping cost will be your responsibility. Please contact us about the best method for shipping your return. To complete your return, we require a receipt or proof of purchase. 

ABOUT OUR DIAMONDS AND OTHER GEMSTONES:

The diamonds herein have been purchased from legitimate sources not involved in funding conflict and in compliance with the United Nations Resolutions and the Kimberly Process. Artelle Design, Inc. guarantees that these diamonds are conflict-free, based upon personal knowledge and/or written guarantees provided by the supplier of these diamonds. Gemstones are routinely enhanced to improve their appearance by different methods. Rubies and Sapphires are permanently heated, and Emeralds are periodically oiled with various resins. These enhancements are common and accepted by the trade. All gemstones are assumed to be enhanced unless stated as “natural”. We also use Chatham™ lab created gemstones, which come with a lifetime warranty. Regardless of the gemstones used, we will tell you exactly what the gemstones are, and what treatments, if any, were used on them.

ABOUT THE PRECIOUS METAL WE USE:

All of the precious metal we use to make our jewelry is recycled. We have used recycled metal since 1986. Not because it was in fashion, but because it is part of our philosophy, and the right thing to do.

OUR GUARANTEE:

We guarantee everything we sell to be free from defects. Everything we sell is thoroughly inspected before leaving our studio. However, in the unlikely event that you have a problem with your purchase, we will fix it. Just contact us at here, or 763-559-0044. Please be aware that although everything we sell is extremely well made, some things are more fragile and require extra care. If mistreated, most everything can be damaged. We suggest that you insure your purchase in case of damage or loss. For obvious reasons, we cannot be responsible for lost jewelry. To get the best service and insurance for your jewelry, please contact Jewelers Mutual Insurance Company. This guarantee will be honored for one year from the date you receive your jewelry. We strongly suggest that you have your jewelry professionally inspected and cleaned at least once a year. We are happy to provide this service for items purchased from us, free of charge. However, if you send your jewelry to us, you will be responsible for the shipping cost to us. Please contact us in advance for shipping instructions.

Our warranty is voided if someone other than us does any work to one of our designs. We will size any ring we make, up to size 8 and down to size 4.5, for free, one time. After that, there will be a charge, and for rings over size 8 and under size 4.5, we may opt to make a new ring so that it will be scaled properly and fit better. There may be an extra charge for this, so please call us and we will figure that out for you. 

SPECIAL ORDERS:

Special Order Items are customized or made just for you and are not refundable or returnable. We will do everything possible to make sure you know what you are getting, and get what you want. Deposits on design work are not refundable, and full payment may be required before we can start working on your project.

Each ring we make is customized and scaled to fit your finger perfectly. Please allow 2 weeks for us to make this just for you. The price may vary depending on the finger size, so please call or email us to get a specific price for your size. Not sure of the finger size? We can help you with that. Do you need or want a different gemstone than pictured? We can do that too! We can make it any way you want it. We can use your gems, or ours, and you can even trade in your old jewelry for credit. We can make anything, any way you like. Even if you want to start from scratch. We have been designing and making custom made jewelry for over 40 years! Just let us know what you want, and we’ll take care of it. There are a lot of options, but we make it easy and fun to have a ring custom made just for you.

These terms and conditions and your use of the Artelle Designs, Inc. Website will be governed by and construed in accordance with the laws of the state of Minnesota, applicable to agreements made and to be entirely performed within the state of Minnesota, without resort to its conflict of law provisions. You agree that any dispute related to this agreement shall be resolved only by the state and federal courts located in Hennepin County, Minnesota. You unconditionally consent and submit to the exclusive jurisdiction of these courts over any action, suit, or proceeding arising out of your use of this Website, any purchase from this Website, or these terms and conditions. In the event that any portion of this agreement is found to be unenforceable or invalid, that portion will be severable, and all other provisions will remain in full effect.